Significant Projects
The Department of Finance
Central agency, GSB branch, WofG initatives, central team, name all servcies that I’ve touched.
Parliamentary Document Management System
Descibe PDMS and its impact. came in when at cross roads, picked up pieces of previous project.
UI UPLIFT: PDMS DASHBOARD
GOVERNMENT PROJECT: DTA’S DIGITAL SERVICE STANDARD 2.0
From January 2024, I worked to align Treasury services with the newly introduced Digital Service Standard 2.0. This includes adopting streamlined criteria, leveraging the new Digital Experience Toolkit, and focusing on trust, digital protection, and inclusion. My efforts ensure our services are accessible to all users, including those with disabilities, and comply with best practices.
Additionally, I extend these improvements to staff-facing services and engage in ongoing discussions to support continuous improvement and compliance with the DTA’s guidelines.
GOVERNMENT WEBSITE: CONSUMER LAW WEBSITE
In response to the new Digital Service Standard, I began to lead the full redevelopment of the Consumer Law website in January 2024, which previously failed to meet most criteria.
During the discovery phase, I conducted a thorough analysis of website analytics and performed extensive user research to identify personas and map user journeys, ensuring a deep understanding of our users.
Now in the Alpha phase, the prototype is being rigorously tested. Results from this testing will be evaluated to guide further development in the Beta phase, ensuring a user-centric final product.
Preview here.
GOVERNMENT WEBSITE: TREASURY GRADUATES
I was instrumental in the rigorous user testing of the Treasury Graduate website. This involved creating the testing plan and communications and carefully selecting the right audience of users.
I conducted behavioral testing on our Beta prototype with recent graduates and departmental recruiters, leading the sessions and meticulously tracking results and observations.
Additionally, I extracted the data and created design artefacts to guide developers in making user-informed changes. As a result, the website now meets the criteria of the Digital Service Standard.
Preview here.
GOVERNMENT WEBSITE: PAYMENT TIMES REPORTING SCHEME
For the Payment Times Reporting Scheme (PTRS) at the Treasury, I applied my user-centred design skills to guide the launch of the new PTRS website. This marked a significant milestone in my professional journey.
While resource constraints limited direct user research, I leveraged data from high-performing regulatory websites, the Australian Government Style Manual, and internal Google analytics for Information Architecture improvements.
My role encompassed website creation, adherence to accessibility standards using HTML patterns and tags, and effective project management from initiation to completion and communication with internal teams and external stakeholders throughout.
Preview here.